12/26/2023 0 Comments Xfinity signal booster pods![]() ![]() For RIng doorbell I used the hidden network in setup and also added mac address in Admin login. To turn that on we need to struggle with Xfinity APP.Īfter enabling 2.4 ghz wifi, all lights start working. ![]() In my case XFINITY also turned off the broadcasting of WIFI name for 2.4 GHZ signals. So steps are login to Xfinity admin login (I used 10.88.0.1, if you have iphone then you can see rounter address from the WIFI details.Įnable 2.4 Ghz Wifi. Xfinity tech support even don’t know the right login URL which is 10.88.01 and they were telling me all the time to use 10.0.0.1 Ring asked me to buy second generation doorbell which i did and got same problem. Both Xfinity and Ring tech support are not so knowledgeable to guide us. Here is what i found, problem was XFINITY switched to triple band 2.4 GHZ, 5GHZ and 6GHz and they disabled 2.4 GHZ Wifi. I talked to Xfinity and Ring tech support, and both were useless and waste of time. I was having same problem and my ring doorbell stopped working along with smart lights. If you are outside of the US, please visit here to see how to contact support. ![]() If you have persistent concerns getting your Ring device to connect or work with your wifi router, please give our support team a call at one of the numbers available here. We appreciate your patience and apologize for any confusion you may have gotten from either parties along the way. Alternatively, setting up a Chime Pro to bridge the connection between the router and the Ring device may also be an effective solution. You can find guidance from Xfinity on how to connect Ring devices to your router here. You may need to reach out to your network equipment provider to learn more about how to do that. You can try reserving an IP address in the settings of the networking equipment for any Ring device that is having trouble with connecting to Live View. First of all, we’re sorry to hear you’re unable to manually connect to Live View while your Ring devices are connected to your router. I wanted to shed some light on the situation after addressing your concern with my internal teams here. Hey Thank you for taking the time to detail your concern here. RING? I think it is time you now show some other Company/Companies, you ARE the best and will not been forced to lose business, as you definitely have been from all the chatter on your board. In fact, they have addressed it as one of their biggest mistakes passing on RING. I have been an advocate ever since SHARK-TANK denied you and now RING ate the Sharks, attempted humor. I hope you don’t miss the boat on this EASY PROCESS!. That is usually less then a week script.īut if RING wants to lose Customers to someone else, well then don’t connect with XFINITY In other words, their Modems will now default to what is needed at the time…WELL IT IS NOT COMPATIBLE WITH RING ANYMORE… Because it goes to 5.0ghz, MOST of the time and you get no signal, or you might here and their at best.Īs someone(My Wife) who was a PROJECT MANAGER FOR AND WITH “IT” and The Executives, and Legal and others… she concurred, it takes RINGS “IT Department” to make a simple call to XFINITY IT Department to write a script together, test it, and implement it. Now hen you go to XFINITY 10.0.0.1, your wireless page, they now say they do everything automatically. Makes you wonder if someone/others is trying to push THEIR security cameras? They blocked basically ALL access to make ANY changes in 10.0.0.1 and the same thing with their XFINITY app… so, if you want it fixed, find a COMCAST store that has the Model Model “XB6” and get the old grey/black one black! … they ARE still some available. Problem is, their new Modems don’t permit that anymore. SIMPLE RIGHT? Wellll, that IS how you could do it…but… read on Then when you set up RING, you set it up for the broadcasted 2.4ghz and RING will hook up to 2.4ghz, because you set it up to broadcast and connect that specific one, designating it as 2.4ghz …which id what RING needs to work! UPDATE… XFINITY says the problem has been that people set up the Modems with one name and one password… they say you are suppose to setup one for 2.4ghz(ring and others) and one for 5.0ghz…but use the same password and same name…then broadcast both… ![]()
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